Privacy Policy

We may collect information that you voluntarily provide to us, including your name, email address, and other contact information; order and customer information when you make a purchase; and information you submit through website forms, such as our contact form, or when you sign up for our newsletter.

We may also automatically collect limited technical information when you visit the website, such as your browser type, device information, and how you interact with the site.

We may use the information we collect to:

• Process and manage orders
• Provide customer service
• Send requested marketing and newsletter communications
• Communicate about products, launches, promotions, or company updates
• Improve the website and customer experience
• Prevent fraud and maintain website security
• Comply with applicable legal requirements

If you voluntarily subscribe to our mailing list, you may receive promotional emails from KANNA Los Angeles about products, launches, and updates. You can unsubscribe at any time using the unsubscribe link included in our marketing emails. Once you unsubscribe, you will stop receiving marketing emails, though we may still contact you regarding orders or other essential communications.

Our website may use cookies and similar technologies, including analytics tools, to understand how visitors use the site and to improve its performance and experience. You can control or disable cookies through your browser settings, though some features of the website may not function properly without them.

KANNA Los Angeles does not sell or rent customers' personal information.

We may share information with service providers necessary to operate our business and website, such as ecommerce and payment processors, website hosting providers, email marketing platforms, analytics providers, shipping and fulfillment providers, and other vendors that help us provide our services. These providers are permitted to use your information only as needed to perform services for us.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including to manage orders, provide customer service, maintain our records, and comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

We take reasonable measures to protect the personal information we collect from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You may contact KANNA Los Angeles to request access to, correction of, or deletion of your personal information, subject to applicable law. You may also unsubscribe from marketing emails at any time using the link in those emails. We will respond to privacy requests within a reasonable timeframe.

Our website and products are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Our website may use or link to third-party services, such as payment processors, social media platforms, and analytics providers. We are not responsible for the privacy practices of third-party websites or services, and we encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. The current version and its "Last Updated" date will always be posted on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or your personal information, you can reach us at anna@kannalosangeles.com. You can also review our Terms & Conditions.